WARRANTY

UNOVELO guarantees its frames for manufacturer and/or material defects for five years. If a frame is found by UNOVELO to be defective and within the terms of this warranty, it will be repaired or replaced free of charge. Bicycle components that are made by other manufacturers will be covered by the warranties of their manufacturers. All claims for component parts should be made with the respective manufacturers.

The UNOVELO warranty does not cover the following  

  1.  Products without a legitimate dated proof of purchase;    

  2.   Products not purchased through UNOVELO or an authorized UNOVELO dealer    

  3.  Product whose identification markings have been removed, altered, effaced or made unreadable;

  4.  Normal wear and tear, including fatique *(see definition below);

  5. Damage caused by abuse or misuse, improper assembly, imporper or insufficient maintenance, accidents, impacts, corrosion, aggressive cleaners, use with non-compatible components, improper repairs, and anything which is not a material or manufacturing defect;    

  6. Products which reached the natural end of their useful life cycle;    

  7. UV ray effects such as color fading and yellowing;    

  8. The effects of environmental corrosion (e.g. such as salt water);

  9.  Partially or fully repainted products;    

  10. Products used commercially;    

  11. Products modified in anyway;    

  12. Shipping damage (the forwarder is responsible);    

  13. Cosmetic blemishes which were apparent or discoverable at the time of purchase of the product.

 

This warranty is valid only with the original owner and is not transferable. This warranty is expressly limited to the repair or replacement of a defective product and is the sole remedy of the warranty.

In addition to this policy you may have specific legal rights granted by the national or state laws of the country where the product was sold. If any part of this warranty is void due to the above national laws, the rest will remain valid.

UNOVELO is not responsible for incidental or consequential damages. Some states or provinces do not allow this exclusion of incidental or consequential damages, so this exclusion may not apply.

There is no renewal or extension of this UNOVELO warranty. When a product is replaced under this warranty, the original product becomes the property of UNOVELO.

Claim/Crash Replacement Procedure:

To use the claim/crash replacement program, contact UNOVELO and provide a description of the problem/accident to the frame, as well as the frame's serial number. The damaged frame should then be returned to UNOVELO as per details that will be provided at time of contact. The frame must be returned with, RA# on the outside of the box, your name, address, phone numbers and email address, a dated invoice or receipt of purchase attached to the frame.

Crash replacement will require photo images of entire bike after the accident and close-up images of the damaged section and a copy of any accident reports provided by authorities. The damaged frame will become the property of UNOVELO in exchange for a discount on a new UNOVELO frame.

Crash Replacement Program:

If you buy a frame from UNOVELO, you are automatically enrolled in the Crash Replacement Program. This program enables you to buy, from UNOVELO, a new frame at 45% off the current price if the original frame is accidentally damaged beyond repair for a period of 5 years from the date of purchase. If the identical frame is not available, a new frame that is equivalent in value to the original frame will be provided.

Right to Modify:

UNOVELO reserves the right to cancel or modify this policy at any time without prior notice.

UNOVELO, Date 10/19/11

 

 

 


  * Fatigue is the progressive separation of the molecular structure, which is initially difficult to see because it is a micro-fracture. Fatigue grows with time and weakens the product to the point of sudden failure when the crack is big enough. In order to reduce the risk of accident, it is necessary to monitor wear and to have a qualified mechanic inspect all parts of the bicycle for wear, cracks, micro-fractures, corrosion, deformation, dents, paint damage, and any other indicator of problems. Any product that is worn out has lost its structural integrity or shows any sign of fatigue or damage must be replaced immediately.